Flagship platform
NexHIS
AI-native hospital management platform
- Switch in one day, not one month
- Notes drafted from voice, staff just confirm
- Runs OPD, NexLab, pharmacy and billing
Find out what is dragging your rating down
Patient experience management
Capture, analyze, and act on patient experiences in real-time with AI-powered feedback that drives better care across departments, improves staff performance, and boosts hospital reputation. NexHIS Feedback is more than a tool—it's a culture enabler that empowers hospitals to hear every voice, address every concern, and celebrate what works.
- Feedback captured across the visit
- Every touchpointFeedback captured across the visit
- Scored automatically, broken down
- By driverScored automatically, broken down
- Alerts while the patient is still there
- On siteAlerts while the patient is still there
Why it matters
Why NexHIS Feedback?
More than just a survey tool
NexHIS Feedback is a comprehensive experience engine designed to listen, learn, and lead meaningful improvements. Whether you're a multi-specialty hospital or a community healthcare center, NexHIS brings visibility and empathy to every patient touchpoint.
Personalized, Adaptive Surveys
Unlike generic feedback forms, NexHIS Feedback dynamically adapts questions based on patient demographics, visit type, treatment received, and even prior feedback—delivering richer, more focused insights that healthcare teams can act on immediately.
Multi-Channel Access for Every Patient
Patients can share their experience via WhatsApp, Web, or QR-based interfaces. Whether it's a tech-savvy outpatient or an elderly inpatient, NexHIS ensures frictionless access across age and literacy levels. The omnichannel strategy also supports feedback at different stages—admission, discharge, and post-care.
Real-Time Data for Real Improvements
Make timely decisions with AI-driven analytics. Track sentiment trends, highlight service gaps, and benchmark department-level performance through intuitive, real-time dashboards. Get performance breakdowns by ward, staff team, doctor, or time period to drive precision improvements.
Capabilities
How NexHIS Feedback Works?
Turn Feedback into Action with AI-Powered Insights
From collection to action, NexHIS Feedback ensures a seamless loop between patient experience and healthcare excellence. It doesn't just track satisfaction—it transforms operations.
Automated Feedback Collection via WhatsApp
Each patient receives a personalized link post-discharge, enabling high engagement rates and authentic feedback responses without the need for manual follow-up. The system is smart enough to schedule reminders and follow-up feedback for longer treatments.
QR & Web-Based Feedback Portals
Custom feedback portals are accessible via strategically placed QR codes at nursing stations, billing counters, consultation rooms, and discharge areas—capturing feedback at the moment of truth and across the care journey.
Dynamic Question Flow
The AI engine modifies question sets in real time, based on patient type (IP/OP), hospital department, language preference, or earlier responses. This ensures surveys stay relevant and non-repetitive, increasing completion rates and reducing drop-offs.
Real-Time Dashboards & Alerts
Hospital administrators get a consolidated view of patient sentiment and performance data. Instant alerts notify management of low ratings or critical comments, enabling rapid service recovery. Filter dashboards by time, ward, doctor, or question set to drill down into issues.
Multilingual, Inclusive Feedback
Support for multiple Indian and international languages enables patients to express themselves in the language they're most comfortable with, increasing authenticity and inclusivity. Each language version is professionally optimized for clarity, even for regional dialects.
Empower Your Hospital with Smarter Feedback Tools
Move beyond satisfaction scores. Understand the emotions behind patient responses, strengthen internal accountability, and shape memorable care experiences with insights that matter. NexHIS Feedback enables healthcare leaders to take data-backed decisions, celebrate team wins, and proactively solve emerging issues.
Also from Nefronix
Explore More Smart Hospital Solutions
Hospital IoT
CareConnect
bedside call and response tracking
- Bedside button straight to the nurse station
- Every response timed and reported
- Covers a whole building without new cabling
Ready to Listen, Learn, and Lead in Patient Experience?
Take control of your hospital's reputation and service quality with smart, scalable feedback that makes a difference. NexHIS Feedback doesn't just measure experience—it transforms it.